Returns and Refunds

We want you to be completely satisfied with your Night Brew experience. If something isn't right, we are here to help.

1. Return Policy

Due to the perishable nature of our coffee products, we can only accept returns on items that are unopened, sealed, and in their original packaging. You have 14 days from the date of delivery to initiate a return.

Please note: For hygiene and safety reasons, we cannot accept returns for sachets that have been opened or consumed.

2. Damaged or Faulty Items

If your order arrives damaged or if you receive the wrong item, please contact us immediately at hello@nightbrew.co.uk with your order number and a photo of the damage. We will arrange a replacement or full refund at no extra cost to you.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 working days depending on your payment provider.

4. Shipping Costs

You will be responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

5. How to Start a Return

To start a return, simply email our support team at hello@nightbrew.co.uk with your order details. We will provide you with the return address and further instructions.